Manager Interview Essay - 1137 Words

I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, â€Å"Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.† Ms. Geis feels that to be an effective leader one must demonstrate with a high level of confidence, â€Å"even if I’m unsure of myself,†¦show more content†¦She replied with â€Å"Linear like Dr. Sprague (agency CEO).† Ms. Geis feels that the communication skills that one must possess in order to make advancements in management are that one must be an effective communicator, know the work environment, and the people you work with. Edmondson (2009) discusses four different basic communication styles. The first style is expressive which have a tendency to speak quickly, focus on the big picture, and have a high energy level. They can be perceived as unpredictable, vain, or excessively jovial. Next are systematic who tend to focus on small details, not on the larger picture, and try to avoid conflicts. The third type listed is sympathetic. These individuals focus on people and relationships. They are good listeners and so concern for everyone’s needs. Sympathetics also do not like be at odds with others. Lastly, the fourth communication style identified is directs who generally keep dialogue short and are perceived as a multitaskers. The study recommends that the individual discover her own communication style and adjust the style according to the situation. Grant and Taylor (2014) conducted a study which identified six essential communication traits that can aid women to demonstrate confidence: (1) starting strong, (2) staying succinct, (3) dimensionalizing content, (4) owning voice, (5) controlling movement, and (6) projecting warmth (p. 73). The authors found that the way a women talks about her accomplishments haveShow MoreRelatedCase Manager Interview1193 Words   |  5 PagesCase Manager Interview Case Manager: Merventine Scott Organization: Family and Youth Services Assessment and reassessment 1. 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